Privacy Policy
How we collect, use, and protect your personal information
Introduction to Our Privacy Practices
At jovareliquo, we take your privacy seriously and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, with whom we share it, and what choices you have regarding your data.
By using our website and consultation services, you consent to the data practices described in this policy. We encourage you to read this policy carefully to understand how we handle your personal information in accordance with Australian privacy laws and regulations.
Information We Collect
We collect information in several ways to provide our consultation services effectively and improve your experience:
Information You Provide Directly
- • Contact information including your name, email address, phone number, and mailing address when you request consultations or communicate with us.
- • Financial information you share during consultations to help us understand your circumstances and provide relevant guidance.
- • Communication preferences and feedback you provide about our services, helping us improve the quality of our consultations.
- • Account information if you create an account on our website, including login credentials and profile details.
- • Any additional information you choose to share during consultations to help us provide more personalized guidance.
Information Collected Automatically
- • Device information including IP address, browser type, operating system, and device identifiers when you visit our website.
- • Usage data such as pages viewed, time spent on pages, links clicked, and navigation patterns throughout our website.
- • Location information based on your IP address to provide region-specific content and comply with jurisdictional requirements.
- • Cookie data and similar technologies as described in our Cookie Policy to enhance functionality and analyze usage.
- • Referral information showing which website or source directed you to our site, helping us understand how visitors find us.
How We Use Your Information
We use the information we collect for various purposes related to providing and improving our services:
- • To provide personalized financial planning consultations and analytical reviews tailored to your specific circumstances and goals.
- • To communicate with you about your consultations, respond to inquiries, and provide updates about our services.
- • To improve our website functionality, consultation processes, and overall service quality based on usage patterns and feedback.
- • To send you relevant information about financial planning topics, market updates, and service enhancements if you opt in.
- • To comply with legal obligations, enforce our terms of service, and protect our rights and the security of our systems.
- • To analyze website traffic and user behavior to identify trends, improve content, and optimize user experience.
- • To prevent fraud, unauthorized access, and other potentially harmful activities that could affect our users or services.
Our Privacy Commitment: We are committed to maintaining the confidentiality and security of your personal information. We will never sell your personal data to third parties and only share information as described in this policy or with your explicit consent.
How We Share Information
We share your information only in specific circumstances necessary to provide our services or as required by law:
Service Provider Sharing
We may share information with trusted service providers who assist us in operating our website, conducting consultations, or servicing clients. These providers are contractually obligated to protect your information and use it only for the purposes we specify.
Legal Disclosure Requirements
We may disclose information when required by law, court order, or government regulation, or when necessary to protect our rights, safety, or property.
Aggregated Statistical Data
We may share aggregated, anonymized data that cannot identify you personally for research, marketing, or analytical purposes.
Your Privacy Rights
Under Australian privacy laws and depending on your location, you have several rights regarding your personal information:
- • Right to access the personal information we hold about you and receive copies of that data.
- • Right to correct inaccurate or incomplete personal information in our records.
- • Right to request deletion of your personal information, subject to certain legal exceptions.
- • Right to receive your personal information in a structured, commonly used format for transfer to another service.
- • Right to object to certain types of data processing, including direct marketing communications.
- • Right to request that we limit how we process your personal information in certain circumstances.
To exercise any of these rights, please contact us using the information provided at the end of this policy. We will respond to your request within the timeframe required by applicable law.
Data Security Measures
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction:
Technical Security Controls
- • Encryption of data in transit using secure socket layer technology to protect information during transmission.
- • Secure storage systems with access controls limiting who can view and process your personal information.
- • Regular security assessments and updates to identify and address potential vulnerabilities in our systems.
- • Firewall protection and intrusion detection systems monitoring for unauthorized access attempts.
Organizational Security Practices
- • Staff training on data protection principles and secure handling of personal information.
- • Confidentiality agreements with employees and contractors who have access to personal information.
- • Policies and procedures governing data access, processing, and retention throughout our organization.
- • Incident response procedures to address and mitigate the impact of any potential data breaches.
Information Retention Periods
We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law:
- • Account information is retained while your account is active and for a reasonable period afterward.
- • Consultation records are maintained for the duration of our client relationship and for several years thereafter.
- • Communication records are retained for customer service purposes and to meet regulatory requirements.
- • Financial information shared during consultations is retained in accordance with Australian record-keeping requirements.
- • Marketing communications preferences are retained until you opt out or request deletion of this information.
After retention periods expire, we securely delete or anonymize personal information so it can no longer identify you.
International Data Transfers
Your information is primarily stored and processed within Australia. If we transfer data internationally, we ensure appropriate safeguards are in place:
- • We use service providers located in countries with adequate data protection laws as recognized by Australian authorities.
- • We implement contractual protections such as standard contractual clauses approved for international data transfers.
- • We conduct assessments to ensure that international transfers comply with applicable privacy regulations.
- • We obtain your consent when required by law before transferring your data to countries outside Australia.
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience on our website. For detailed information about our cookie practices, please review our Cookie Policy.
Types of Cookies
- • Essential cookies necessary for website functionality and secure access to certain features.
- • Performance cookies helping us understand how visitors interact with our website.
- • Personalization cookies remembering your preferences and providing customized content.
- • Functionality cookies enabling enhanced features and personalized experiences based on your choices.
You can manage cookie preferences through your browser settings, but note that disabling certain cookies may affect website functionality.
Updates to Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or business operations:
- • Material changes will be communicated to you via email if we have your contact information.
- • We will post notices on our website when significant updates are made to this policy.
- • The revised policy will include an updated effective date at the bottom of this page.
- • Your continued use of our services after changes take effect constitutes acceptance of the updated policy.
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
Privacy Questions and Concerns
If you have questions about this Privacy Policy or concerns about how we handle your personal information, please contact us.
jovareliquo
Level 21, 345 Queen Street, Brisbane, QLD 4000 Australia
Phone: +61 8 4019 4989
Email: content@jovareliquo.com
This Privacy Policy was last updated on September 3, 2025
This policy became effective on September 3, 2025